An appointment can be made using “CONTACT US” short online form or the form on the right hand side of this page or by calling us. It is helpful if you provide a phone number where you can be reached so that we can be sure to return your call at a time which is convenient with you.

Planning your treatment

At the end of your assessment, you and your physiotherapist will discuss and agree your treatment plan. Depending on the complexities of your problem, it may be that formal treatment does not start until the second visit.

Follow-up appointments

Your physiotherapist will recommend how long it should be before you are seen again – this will depend on your individual circumstances.

Changing an appointment

We ask for at least 24 hours of notice of any change of appointment, or there will be a charge for the change of appointment time.

If you do not attend

When people fail to attend their appointments, your treatment time is wasted and full amount of fee will be charged.

  • If you have not attended for a genuine reason, you must let us know as soon as possible.
  • It is your responsibility to re-arrange the appointment.
  • If we do not hear from you within one week you will be discharged and your insurance provider will be informed.

Confidentiality

All information you give will be treated as confidential. Physiotherapists have a legal and professional obligation to make notes on their assessment of your symptoms, the treatment and the progress you make. All information you give us will be treated confidentially.

Children and young people

If a patient under the age of 18 attends without their legal guardian the physiotherapist will not be able to go ahead with the appointment as planned.

In instances where a person under the age of 18 fails to attend an appointment, the physiotherapist is obliged to notify the patients GP and school nurse or health visitor.